The majority of negative evaluations are the result of misconceptions, especially when it comes to insurance. That may make you feel better, but you still want to delete the negative review before it reaches too many potential patients. This blog is a guide on How to Remove a Google Review from a Patient.
When it comes to Google reviews, you’re fortunately not helpless. You may delete negative reviews from your Google My Business page in a variety of ways. Furthermore, Google has developed an intriguing new feature that makes deleting negative reviews much easier and less unpleasant.
The majority of negative ratings are due to misconceptions rather than poor patient care. As a result, we always advise our clients that the best and most relationship-preserving option to get rid of unfavorable reviews is to contact out and speak directly with the patient about their issue.
Once the problem has been fixed, the patient should be able to erase the review on their own. In this manner, you can get rid of the negative review while also gaining a satisfied customer.
A word of caution regarding contacting someone directly: do not discuss the matter in the review’s comments section. “We’re so sorry to hear this,” you might remark in the comments, “and will be reaching out to you directly to address your issue.” But that should be the end of the discussion.
When a patient feels heard and their concern has been resolved via phone or email, 90 percent or more of the time they are delighted to remove their review and move on.
If you receive a review that is provocative or completely improper, you can flag it to have it removed by the Google team. Although flagging a review does not guarantee that it will be removed, it does bring it to Google’s attention so that they may make the decision. You can flag a review on your Google My Business page by clicking the three dots to the right of the review. Then select “flag review” from the drop-down menu.
If you’ve tried the above two ways and still can’t find what you’re searching for, you can directly tweet the Google Small Business Team at @googlesmallbiz. They’ll respond and assist you in resolving your problem. We appreciate this choice since it’s all open to the public, so Google is compelled to provide good customer support.
If you believe a review breaches the law or your rights as a practice owner, Google also offers a more formal mechanism to have it removed. If the substance of the review is illegal or libelous, you can file a legal complaint with Google. This is an official request to have the review deleted from Google.
It’s aggravating to have to jump through hoops to remove a poor review from your Google My Business page, especially if the review appears to be false or unfair. Google, on the other hand, makes it harder to erase reviews on purpose. We wouldn’t be able to trust online evaluations if any business could delete any review they didn’t like.
To ensure that online reviews are as genuine and trustworthy as possible, Google acts as a gatekeeper, determining if there is sufficient legitimate reason to remove a review. They’re relying on customers to provide accurate search data, and they want reviews to be as reliable as possible.
Fortunately, Google now has a variety of techniques for removing negative reviews. And if you do receive a negative review, the first step is to take control of the situation by being proactive with the patient and taking the conversation offline. Hope this guide on How to Remove a Google Review from a Patient was helpful to you.
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